Originally Posted by
Cryptic
I worked at Walmart for a summer. Pretty much 'nuf said.
The incident that stands out in my mind is the middle aged soccer mom with the cookware to return. She came in with some pots and pans in a Walmart bag, tags still on (so they were actually from our store, unlike most returns we got). I was filling in for the door greeter's break, so I just said "Hi, would you like to return those?" and she said yes. So I told her I had to put a sticker on the bag to denote them as returns on her WAY UP TO THE SERVICE DESK, and she said OK. So, I put the little green sticker on the bag and told her she could HEAD OVER TO THE SERVICE DESK.
She just stood there.
I asked if she needed anything else. She gets all snappy with me and said "Well my money back would be nice."
I told her that THE SERVICE DESK does that. In response I got "Why did you have to do anything with it then?" I explained that people needed to see the sticker so they'd know she was returning merchandise rather than needing to check out. This got "Do you call ALL of your customer's theives?"
?????????????????????????????????????????????????? ?????
At that point I paged the manager over, who the lady proceeds to go off on for a good 10 minutes about how she just wanted to return these pots, they weren't what she needed, I said I'd do the refund but then I accused her of stealing the pots instead when I'd put the sticker on the bag in the first place, and why couldn't she just get her money back, she had her receipt RIGHT HERE!!!
The manager says "Ma'am, the service desk handles returns. Karl is just filling in for the door greeter's lunch. Why don't I take you up there so that you can return those items".
She then looks at me while saying to my mgr "Well, why couldn't this little SHIT just have said that in the first place?"
They walk among us every day.
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