Piss-poor leadership there. The Red Cross is expeditious in relaying messages, the Army (and probably the other services) acts upon the messages immediately. The only times I've seen the Red Cross fail was when a family member failed to send a message. I've known a few people who were granted leave during training to deal with a family emergency. We even had a guy deploy to Kuwait, find out his father had been murdered, and get offered the chance to go home for good. He came back after two weeks.
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