Internet / Modem Problem

[JJPoolie]

My internet and modem keeps restarting quite often when im experiencing high bandwidth
for example when im downloading, loading a music myspace page or viewing google maps etc.
it never used to do this does anyone know the reason why?

[Atomic]

It keeps quiet?

[JJPoolie]

Yeah...

[lolturnip]

I can't make my mind up. You're either retarded or a troll.

[JJPoolie]

ooo right oo right i get it my mistake Ive edited it

[MrTroy]

So your modem physically reboots/restarts? As in all the lights go off for a second, and it begins it's start up cycle?

[ChedWick]

You give very little information to help diagnose a specific problem.

[JJPoolie]

So your modem physically reboots/restarts? As in all the lights go off for a second, and it begins it's start up cycle?

yes exactly like that

You give very little information to help diagnose a specific problem.

well what else do you need to know i don't have a clue what the problem is or why it does it

[ChedWick]

So your modem physically reboots/restarts? As in all the lights go off for a second, and it begins it's start up cycle?

Something like this^ would have been good in the original post. Other info that would/could help are things like, does the connection stay down until you physically do something? Does your connection just stop for a few seconds and then comes? Also whether or not you are remotely computer savvy (I assume that's a no) to then determine if we need to explain how to ping/trace route and other basic trouble shooting things like that or if we can assume you have tried these (which if you have you should mention along with results)

See we are not there to mess around with your pc so with very little information there is very little any of us could do unless someone has the patience and the heart to post every question that can be helpful with a simple answer or walk you threw everything step by step (which I doubt there are few people here willing to do this)

I don't mean to be rude at all but given the circumstances this is very much like a person calling a mechanic and saying "Something is wrong with my car, whats wrong with it?" and nothing else.



This could be a number of things; Software, Hardware, ISP issues. Three major things this could be all of which have different symptoms. However given the latest info about the situation I'm leaning toward a hardware issue with the modem. They shouldn't just power cycle on their own. If this is the case you should call your ISP and inform them that you believe your modem is malfunctioning. If they are even the slightest bit of a decent company they should be out in a few days to replace it.

[JJPoolie]

in regards to your little patronizing speech i clearly said ... 'My internet and modem keeps restarting quite often when im experiencing high bandwidth'.

thanks for the help anyway, i will re-install the software for my modem see if that helps, if not ill call my ISP.

[MrTroy]

Agree with ChedWick. If the modem is rebooting itself, it probably needs to be replaced or something on the ISP's side needs to be tweaked... call your ISP.

[ChedWick]

In all fairness I did say I don't mean to be rude. You did originally post that your modem was "quiet" then fixed that to it just quits then I guess again to be more specific. Sorry I didn't read after that.

Also do check that the wires and ports are in working order. The wire could be lose on either end and losing connecting here and there causing a reset. Either way you will probably need to contact your ISP. Goodluck.