Thread: Just got a new phone...

Originally Posted by Absolution

Hmm, no.

Originally Posted by Atomic

You can't argue with these people. They think "Ohh shiny!" and it's the phone from heaven.

Thanks guys.

No offense, but can anyone answer my question? I just want to know if anyone here knows if and how you can return a phone you bought through AT&T's online store, and replace it with another phone through that same store. I was told quite briefly about a 30 day grace period at one of their stores, but I was hoping for a firsthand experience.

Originally Posted by linkinkampf19

Thanks guys.

No offense, but can anyone answer my question? I just want to know if anyone here knows if and how you can return a phone you bought through AT&T's online store, and replace it with another phone through that same store. I was told quite briefly about a 30 day grace period at one of their stores, but I was hoping for a firsthand experience.

Why not just go to the store and ask? I don't really see it being a problem, att gives the customer 30 days to exchange/return whatever, the iphone is 14 days.

Originally Posted by Absolution

Why not just go to the store and ask? I don't really see it being a problem, att gives the customer 30 days to exchange/return whatever, the iphone is 14 days.

Well I did ask. That's what they said. I just have to pester my mom now to actually go through with the swap (I'm on a family plan). I just think that if we are signed up for unlimited messaging, I might as well get a qwerty phone. Hell, I'm even willing to front the $80 they are asking for on the website (funnily enough, it's $120 in their store).

Originally Posted by linkinkampf19

Thanks guys.

No offense, but can anyone answer my question? I just want to know if anyone here knows if and how you can return a phone you bought through AT&T's online store, and replace it with another phone through that same store. I was told quite briefly about a 30 day grace period at one of their stores, but I was hoping for a firsthand experience.

Pick up the phone and call them. See if they can do it for you. Just make sure you have a backup phone in the meantime, because this could be a 1-3 week process until you get the one you want.



As for the qwerty thing, yeah it'd be nice. But honestly, it's much smaller, lighter, and after a week or two of adjusting it's just fine.