wow.

also:

That Dell official, Gore says, told her that Neos was "one of our best" technicians, and that someone at the company would be speaking to him about his interactions with Gore.
Now, more than two weeks later, Gore said her computer still is acting up – despite having purchased, at Neos' recommendation, $450 worth of anti-virus software.
so if i get dell support to diagnose my computer problems through remote access i might also get a creepy stalker friend for no extra charge? sounds like a pretty sweet deal.

as for the email riddled with grammatical errors, i've received... similar ones from indians. many indians that are decent at speaking english are not so good at writing it.