Thread: Hey Activision/Red Octane - your warranty policy sucks

Originally Posted by Rick Scarf

Last time I checked it is STILL very hard to find anyone with Wiis in stock.

It was getting a bit easier around here. Although with the holiday season around the corner they're pretty scarce again.

Originally Posted by dudeman

Nintendo's customer service is just the opposite. When I called them the other day about a malfunctioning Wiimote, they took me step by step to try to fix it. When nothing worked, the guy asked me how long I've had it.

"Uh, let's see, I got it around four or five months ago."

"Err...let's just say you've had it for three so you're still under warrenty," he responded.

Within two days they sent me a new Wiimote and had me send the old one back. Thanks Nintendo.

That reminds me, the copy of Wii Play I bought last year came with a defective Wiimote and I never called them about it. Looks like I'll be making a phone call tomorrow.

They were very good about replacing my Wii. I got one a month after release, and I did the fatal update that killed a lot of first-gen Wii's the same night I got it. Called them the next day, they apologized up and down, told me a new Wii was in the mail and a box for my old one would come shortly after. No more than 2 days later did I get my new Wii. No hassle at all.